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FAQ
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2. What do you charge for standard shipping an order? |
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The cost of standard shipping is NZ$7.50 for order with a total value of NZ$50 or less, order over a total value or NZ$50 will have a freight charge or NZ$10.00 |
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3. How long will it be before I receive my order? |
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99.5% of all order received before 3:30pm will be dispatched the same day for overnight delivery, you should receive your order within 1 business day, (south island addresses may take an additional business day to arrive). Please allow additional time for shipments to rural addresses.
For more details please view our shipping and delivery page. |
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4. Do you ship to addresses outside New Zealand? |
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Currently we only ship to Australia and New Zealand. For Australian orders please visit http://www.torpedo7.com.au |
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5. Do you do back orders? |
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Torpedo7 does not do back orders. If an item is out of stock we will notify you as soon as possible and ask if you would like a replacement item. Out of stock orders will be cancelled unless a replacement item is requested. |
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6. Do you have a catalogue? |
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Currently, we have a 'virtual' catalogue. Our entire product line is online, we do not have a physical catalogue. |
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7. Do you ship to PO boxes addresses? |
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Yes, we can ship to PO Boxes, but if your order is over $1000.00 it has to be shipped to a Residential or Business address. |
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8. Is it safe to use my credit card on your site? |
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Shopping at Torpedo7.com is safe. The Torpedo7.com Safe Shopping Guarantee backs every credit card purchase you make at Torpedo7.com, and our site is protected by SSL encryption technology. |
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9. How do I order items with Cashier's Checks or Money Orders? |
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At this time we do not accept Cashier's Checks or Money Orders. |
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10. What are cookies? Do I need to enable cookies on my browser to shop at Torpedo7.com? |
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A cookie is a small amount of data that is sent to your browser from a web site and is stored on your computer's hard drive. If your browser's preferences allow it (most browsers are installed with cookies enabled), each web site can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each web site can only access the cookie they have sent to your hard drive, not the cookies sent by other web sites.
You need to enable cookies on your browser to enjoy all the shopping features at Torpedo7.com. Cookies need to be enabled on your browser so you can add products to your shopping cart and to access your Torpedo7.com account information. If you share your computer with others and you do not want them to have access to your account information, be sure to log out before leaving your computer unattended. |
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11. When placing an order I get an error message stating that there has been an authorization failure. What went wrong? |
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Please double check the credit card number and expiration date on your card. |
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12. What forms of payment do you accept? |
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We currently accept Visa and Master Card plus Direct Credit and Cheque Payments for all orders.
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