Returns

Click here to download the Torpedo7 Returns form.

If for any reason you are not completely satisfied with your purchase upon receipt, please follow these procedures to ensure a prompt replacement, credit or refund. In the case of a fault or defect with your purchase please follow the warranty process.

1. Complete the returns form which you can download above. If you can not print the returns form, please include a note stating the purchaser's name, address, e-mail address and order number if known. 
2. Using a good carton, return package via insured Courier Post Mail or other Parcel Carrier of your choice.
3. Send returns to:

Torpedo7 (Returns)
26 Sharpe Road
Tamahere
Hamilton, 3282
(NOTE: COD's will not be accepted)

4. Keep a record of your shipment until you have received your replacement, credit or refund.
For additional information on our return policies, please contact our Customer Service department at 0800 86 77 33, or e-mail us at [email protected]

TORPEDO7.com Returns Policy

Policy
While the Consumer Guarantee Act and Fair Trading Act provide the basis for Torpedo7.com returns policy, we in fact go above and beyond the expectation of these two statutory laws. Torpedo7.com has a 30-day right of return policy with printed proof of purchase. For a product to be returned under our policy, that product must be in a resalable condition unless faulty or otherwise defective. It's this policy that provides you peace of mind while shopping at Torpedo7.com.

Restrictions and exceptions
As a result of copyright laws a refund or exchange is only available for the following products if the product is defective;
• DVDs
NOTE: These products are still guaranteed under the Consumers Guarantees Act.

Consumer Guarantees Act 1993
The Consumer Guarantee Act sets out minimum standards for goods sold by Torpedo7 LTD. In the event that goods sold are not of good quality or are faulty, the customer has the right to a repair, replacement or a refund.

Fair Trading Act 1986
The Fair Trading Act is designed to protect the customer being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act 1986.

Procedures
There are three options available for our customers who would like to return a product -

1. Exchange
If a product is unsatisfactory, we can offer to exchange it for another one (i.e. a different size or colour etc) or another product of the same value. Generally proof of purchase is required in order to get an exchange, although we may waive this requirement if we believe we have sold the product. Please note, as mentioned above, products returned or exchanged must be in a resalable condition with packaging intact and all labels etc returned with the item, also exchanges are not available on  DVD’s, except where the product is deemed faulty.

2. Money Back Guarantee
Our money back guarantee is a key aspect of our business. If a customer has proof that they purchased the goods from our website within the last 30 days, they may obtain a refund. A refund will be made in the same tender as the original purchase. Please note that purchases made by cheque need 7 days to clear before we can refund and as mentioned above, that product returned must be in resalable condition unless faulty or otherwise deficient - the money back guarantee does not apply to DVD’s, software, except where the product is deemed faulty.

3. Credit Note
The issuing of credit notes provides an alternative to a refund or exchange. These credit notes can be used to purchase anything from the Torpedo7.com online store. Credit notes can not be exchanged for cash and will not be generated for amounts less than $2.00.