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Shipping & Delivery Policy



How long will it take to get my order?

We use CourierPost for the majority of our deliveries and they operate on a nationwide overnight service with the exception of rural delivery addresses and on bulky products. For general item orders received before 3:30pm, Monday to Thursday, our commitment is to dispatch your order that same day. Orders received after 3:30pm will be dispatched the following business day.

Orders received between 3:30pm Thursday and 3:30pm Friday will be dispatched on Friday but you may not see delivery of them until Monday.

For general item orders received after 3:30pm on Friday and over the weekend your order will be processed for delivery and dispatched on Monday and on an overnight delivery service.

For some of our bulkier products we can't use CourierPost and use a number of different providers depending on the product and your location. Due to the nature of these products please note that delivery can take a little longer and is typically 3-5 days from when we dispatch.

In every case we will send you a dispatch email once we have processed your order which will include the track and trace number for the delivery company we are using. This will give you full visibility of your orders progress.

Click & Collect general orders when ordered before 3:30pm Monday-Thursday are generally available for store collection after 1pm the following day. We will contact you by text, email or phone call when your order is ready to collect. Click & Collect general orders when ordered after 3:30pm or on weekends will be dispatched the next business day. Click & Collect bulky orders will take 3-5 business days. In all cases you will receive an email notification or call from the local Torpedo7 store once it is ready for collection. Click here to learn more about Click & Collect.

Dispatch & Shipping Times:

  • Overnight delivery for general items when ordered before 3:30pm Monday-Thursday.
  • Next business day dispatch for orders placed after 3:30pm or on weekends. Next business day delivery following dispatch for general items, 3-5 business days for rural delivery and/or bulky.
  • Click & Collect orders ? Order before 3:30pm Monday-Thursday, pick up in store after 1pm next day. Orders after 3:30pm and on weekends dispatched next business day. View more info on Click & Collect.
  • 3-5 Business days rural delivery
  • 3-5 Business days bulky items

Note: Delivery times will be impacted by statutory holidays as courier companies do not operate on these days. Business days are classed as Monday-Friday and exclude statutory holidays.

How much will it cost to send my order?

At Torpedo7 we aim to get your order to you as fast as possible, at a price that won?t break the bank. If you are an Over & Above club member you will receive a flat shipping cost of $5.99 on standard items (limited time only). If you aren?t a member yet, it?s quick, easy and free to join. We also offer $3.99 click and collect shipping, order online and pick up in a Torpedo7 store ? excludes bulky products.

For bulky or oversized products, our shipping charges reflect the true size of the item you are ordering, based on the physical weight and volumetric size of the product. For this reason we have varying rates for different products. Bulky shipping rates apply also apply to Click & Collect orders. Please refer to the shipping cost guide below for an estimate, otherwise all shipping costs will be made clear in the shopping cart.

 

Shipping Category Price Example Products

Click & Collect

$3.99 (NZD)

Order online, pick up in a Torpedo7 Store or partner location.
General Items only.
Apparel, shoes, small bike parts, goggles etc…
Excludes bulky (Class 2 - 6).

General Items

$5.99  for Club Members
(Free to Join)

Apparel, shoes, small bike parts, goggles - General products that aren’t bulky or heavy

General Items

$7.50 for non-club members

Apparel, shoes, small bike parts, goggles - General products that aren’t bulky or heavy

Class 2

$15

Bike forks, small tents, small fishing rods

Class 3

$25

Skis, Snowboards, wakeboards, wheelsets, bike racks, surfboards under 7ft – large but not heavy

Class 4

North Is $40
South Is $80

Bikes, framesets, large cycle trainers, surfboards 7-8ft

Class 5

North Is $60
South Is $100

SUP’s, longboards over 8ft, canvas tents, large cooler boxes

Class 6

North Is $75
South Is $140

Kayaks, XL Canvas tents, treadmills – oversized items, very heavy.

*Pricing Subject to change


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