Shipping Policy


Free Delivery on Bikes

Torpedo7 now offers FREE DELIVERY ON BIKES!

Our Trek, Giant and Liv can be bought online, but will need to be collected from a store. When you invest in a Giant, Trek or Liv bike we want to ensure you get the ultimate cycling experience. All other bikes including Torpedo7 branded bikes can be shipped to your door free of charge!

We also offer FREE delivery for orders over $150 for members of our O&A club. This excludes bulky items in classes 2-6 in the table below.

Dispatch & Shipping Times:

North Island - expected delivery in 1-2 business days
South Island - expected delivery in 3-4 business days

Orders received over the weekend will be processed for delivery and shipped the following week.

For some of our bulkier products we use a range of couriers depending on the product and your location. Due to the nature of these products please note that delivery can take a little longer and is typically 3-5 days from when we dispatch.

Click & Collect:

For Click & Collect orders, we will contact you by text, email or phone call when your order is ready to collect in store. Click & Collect bulky orders will take 3-5 business days to get to your preferred store if they don't have the item in stock.

Click here to learn more about Click & Collect.

Track your order:

For all orders you will receive a Track & Trace reference via email upon dispatch.

Note: Delivery times will be impacted by statutory holidays as courier companies do not operate on these days. Business days are classed as Monday-Friday and exclude statutory holidays.

Shipping Category Price Example Products

Click & Collect

FREE*

Order online, pick up in a Torpedo7 Store or partner location.
Excludes XL bulky items (Class 5 - 6) - e.g. Kayaks, canvas tents, XL SUP's .

General Items

$5.99  for Club Members
(Free to Join)

Apparel, shoes, small bike parts, goggles - General products that aren’t bulky or heavy

General Items

$7.50 for non-club members

Apparel, shoes, small bike parts, goggles - General products that aren’t bulky or heavy

Class 2

$15

Bike forks, small tents, small fishing rods

Class 3

$25

Skis, Snowboards, wakeboards, wheelsets, bike racks, surfboards under 7ft – large but not heavy

Class 4

North Is $40
South Is $80

Bikes, framesets, large cycle trainers, surfboards 7-8ft

Class 5

North Is $60
South Is $100

SUP’s, longboards over 8ft, canvas tents, large cooler boxes, oversized tents

Class 6

North Is $75
South Is $140

Kayaks, XL Canvas Tents, Treadmills, Trampolines – oversized items, very heavy.

*Pricing Subject to change


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