An update from us on COVID-19 (Coronavirus)
Kia ora to our customers and communities,
We can't wait to open our Torpedo7 store doors back up to you! New Zealand has shown how we can stand together for the greater good and we are so proud to have been part of that.
In alert level 2, all of our stores will be open using safe shopping practices to ensure your safety and that of our staff. You'll notice changes such as limits on the number of people who can be inside at any one time, our staff may wear protective gear, and we'll maintain a 'safe' distance from customers. You may also be asked for information to help us contact trace.
We'll also continue to offer home delivery and safe, contactless Click & Collect via our online store.
Finally, we've seen some significant shipping delays impacting both home delivery and Click & Collect over the past few weeks for which we apologise. Service standards in our contact centre have been poor as we've struggled to place resources on fast enough to manage the huge influx of delivery enquiries, again we apologise and appreciate your patience.
We can't wait to see you again!
Nga mihi nui,