Click & Collect
All stores are now available for safe, contactless Click & Collect. However, we are experiencing delays getting stock to our stores through our delivery partners due to impact from Covid restrictions.
Click & Collect orders are not ready immediately. Please wait for us to email you first before collecting! Visit our store locator for opening hours.
If you're feeling unwell or are self-isolating, please send a friend or family member to collect your order. If another person is collecting an order on your behalf, you will need to advise the store of their details prior to their arrival. Please ensure that you bring in proof of purchase and a valid photo ID. (driver's license, passport or 18+ card) when collecting your order.
For more information on contactless Click & Collect under the Covid-19 traffic light system, please click here.
Torpedo7 now offers FREE Click & Collect!
Standard - Gear that's not bulky or heavy like clothing, shoes, bike parts & small tents.
Large - Large gear that's not heavy like surfboards, bike racks, inflatable SUPs, skis & snowboards.
Extra large - Bulky and/or heavy gear like hard SUPs and longboards, large tents, kayaks. Note Click & Collect is not available on some extremely large items (including trampolines and treadmills).
How Click & Collect works Click & Collect allows you to order on the Torpedo7 website, and pick up from a Torpedo7 store.
Once you add gear to your shopping cart and check out, just select store you would like to collect it from in the delivery options.
Picking up your purchase in store
You'll need a copy of your order reference or photo ID to be able to collect your order. If you have someone collecting your order on your behalf, make sure they have a copy of your order reference.
How long will Click & Collect take to arrive in store?
We will contact you by text, email or phone call when your order is ready to collect. In some cases orders will need to be fulfilled from locations other than your chosen store - therefore our standard delivery times apply.
Standard and Large - North Island expected delivery in 1-2 business days, South Island 3-4 business days.
South Island - expected delivery in 3-4 business days.
Extra large - North Island expected delivery in 3-5 business days. South Island expected delivery in 5-7 business days. -->
In all cases you will receive an email notification or call from the local Torpedo7 store once it is ready for collection. To view the full shipping & delivery policy click here.