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Terms & Conditions

Terms of Web Site Use and Disclaimer

PLEASE READ THE FOLLOWING TERMS OF USE AND DISCLAIMER CAREFULLY BEFORE USING THIS WEB SITE (this "SITE"). By accessing or using this site, you agree to these terms of use and our Privacy Policy. If you do not agree to these terms you may not use this site. These Terms (and the provision of goods and services by us) are governed by and to be interpreted in accordance with New Zealand law.


All site design, text, graphics, interfaces, and the selection and arrangements thereof are 2021, Torpedo7. ALL RIGHTS RESERVED. Any use of materials on this site, including reproduction for purposes, modification, distribution, or republication, without prior written permission of the company is strictly prohibited.


The information, services, products, and materials contained in this site, including, without limitation, text, graphics, and links, are provided on an "as is" basis with no warranty. To the maximum extent permitted by the law, the company disclaims all representations and warranties, express or implied, with respect to such information, services, products, and materials, including but not limited to warranties of merchantability, fitness for a particular purpose, title, nonfringement, freedom from computer virus, and implied, warranties arising from course of dealing or course of performance. In addition, the company does not represent or warrant that the information accessible via this site is accurate, complete or current. Price and availability information is subject to change without notice.

Limitation on Liability

In no event shall the company be liable for any direct, indirect, special, punitive, incidental, exemplary or consequential, damages, or any damages whatsoever, even if the company has been previously advised of the possibility of such damages, whether in an action under contract, negligence, or any other theory, arising out of or in connection with the use, inability to use, or performance of the information, services, products, and materials available from this site. These limitations shall apply notwithstanding any failure of essential purpose of any limited remedy. Because some jurisdictions do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of liability for consequential or incidental damages, the above limitations may not apply to you. 

Online Purchasing

Torpedo7 online supplies to personal shoppers only and trade quantities or commercial orders will not be supplied via the Torpedo7 online store. Items on promotion can be limited to one per customer. If you have a commercial inquiry, please contact our Torpedo7 commercial team. Bulk orders or orders made for commercial purposes will be cancelled and the funds returned to the purchasing account. In the event of limited stock sales, no further sales at the promotional prices will be made after the allocated quantity has been sold or the expiry date and time has been reached.

In the unlikely event where a product that has been ordered is no longer available, our Customer Care team will contact you as soon as possible to discuss your options. This may result in the cancellation of your order or replacement with an alternative product. If there is an error in pricing online, in a product description, name or product image, Torpedo7 online reserves the right to contact the customer and make the appropriate changes to the order. If an alternative option is not agreed upon with the customer, the order will be cancelled and the amount paid refunded.

All orders are screened for legitimacy of payment. If an order does not meet Torpedo7?s confidential security checks, the order will not be accepted. The funds will be returned to the purchasing account and a notification of this will be sent via email.

Torpedo7 reserves the right to cancel the order and refund payment to the customer in the instance that any security issue, website error or stock complication should arise.

Torpedo7 Club:

Torpedo7 Club Delivery:

Click here to view our full shipping policy. 

Torpedo7 Club $10 Welcome Voucher:

Valid for new Torpedo7 Club members only. The voucher is redeemable online or instore (when showing a copy of the welcome email and new Club member identification) for purchases over $100, excluding delivery. The voucher is limited to one per person, and one transaction only. Offer and redemption not valid at any offsite event. Staff of Torpedo7, The Warehouse Group and their immediate families and agents are not eligible to this offer.

Bike Services

Torpedo7 Workshop Services:

The following terms and conditions apply to both Bike Workshops and Snow Workshops at all applicable Torpedo7 stores.

Free Services:

Free services for purchases in-store or online are available in selected stores. Free services are subject to availability.

Snow Services

Bike Services


Flybuys are issued at the standard collection rate of 1 point per $50 spend online or instore. Flybuys are not issued on the purchase of Torpedo7 gift cards, but are issued on their redemption. Your Flybuys will be added to your Flybuys account within 10 working days.

In partnership with Flybuys, Torpedo7 customers can earn Flybuys in accordance with the terms and conditions below (these Terms and Conditions).

      a. change these Terms and Conditions at any time if Flybuys amends their Flybuys Terms and Conditions; or

      b. stop awarding Flybuys to customers at any time at Torpedo7's discretion if we cease to be a partner in the Flybuys Programme.

External Sites

This site may contain links to other sites on the Internet that are owned and operated by third party vendors and other third parties (the "External Sites"). You acknowledge that the company is not responsible for the availability of, or the content located on or through, any External Site. You should contact the site administrator or Webmaster for those External Sites if you have any concerns regarding such links or the content located on such External Sites. 

Parallel Import Products

Parallel Import products are genuine branded products sourced globally to bring you the real thing at unreal prices.  Manufactured to international specifications, all Parallel Import products carry the Torpedo7 12 month warranty. For any queries relating to Parallel Import products please call 0800 867 733

Gift Cards

  1) Gift Cards contain no value until activated at point of purchase.

  2) Gift Cards will not be replaced if lost, stolen, or destroyed.

  3) Torpedo7 Gift Cards are not redeemable for cash or refundable.

  4) The card, once activated, may be redeemed for purchases at any Torpedo7 Store or online at or

  5) No change is given and any balance that remains on the card can only be used in whole or in part against future purchases at Torpedo7 stores or online.

  6) Any balance that remains on the card after expiry will not be available for use.

  7) If your order exceeds the amount of your Gift Card, you must pay for the balance with a credit card or other agreed forms of payment.

  8) Check your card balance at

  9) Balance expires 12 months after card purchased.

User Generated Content Terms of Use

You're probably here because you've submitted or shared something that's caught our eye. Awesome - thanks for sharing! Please take a moment to read through the terms of use below and our Privacy Policy before you grant permission or authorisation for us to feature your content. In these terms of use, "we", "us" or "our" refers to The Warehouse Group Ltd ("Torpedo7") and its associated agencies, subsidiaries and entities - including but not limited to The Warehouse, Warehouse Stationery, Noel Leeming and Torpedo7. The 'Content' refers to the image, photo, video, text, graphics or other Content you have published on social media platforms (such as Facebook, Instagram, Twitter, Snapchat, YouTube) or submitted or uploaded directly to social media platforms affiliated with The Warehouse Group and its subsidiaries and entities. "You" or "Author" refers to the author of the Content.

Agreeing to these terms of use 

Submission of your Content and/or replying to our request to use your Content with the hashtag #YesT7 or by clicking 'I agree' or 'I accept' is deemed acceptance of these Terms of Use. These Terms of Use contain all the terms agreed between us regarding your Content. 

You agree that 

You are at least 18 years of age or if you are under 18 years of age, you have your parent or legal guardian's permission to grant authorisation for us to feature your Content. The Content is your own creation and you own or control all rights. Your Content does not infringe or violate the rights of any third parties - including, but not limited to, intellectual property rights, copyrights, trademarks, rights of publicity/privacy, patent, trade secret or confidentiality obligations. You have appropriate permission, rights, licenses, clearances and consent from any person(s) or other third-party appearing in the Content. You are the parent/guardian with legal responsibility of any minors under 18 years of age depicted in the Content. The Content does not contain any other content that is or could be considered inappropriate, unsuitable or offensive, as determined at our sole discretion. 

Our use of your Content 

You agree to grant us an unlimited, non-exclusive, worldwide, royalty-free, perpetual right and license to reproduce, edit, publish, broadcast, distribute and otherwise use your Content in connection with advertising, publicity, promotional and marketing activities related to The Warehouse and its associated agencies, subsidiaries and entities. This includes but is not limited to, sharing and publishing your Content on social media pages, websites, newsletters, blogs, emails, mailers, signage, news media and other printed and online advertising. We may edit or modify your Content for formatting, navigation, integration or other purposes. We will endeavour to not materially distort your Content. You acknowledge our use of your Content is without compensation or payment. You also grant us the right to publish your social profile information or other information you have submitted in connection with any use of your Content, including but not limited to your name, username, profile picture, likeness, original caption, biographical information and region. Use of your Content is at our sole discretion. We have no obligation to use or feature your Content. We reserve the right to remove or stop using any Content at any time, for any reason. Use of your Content does not imply endorsement or affiliation with you. 


You will retain ownership, copyright and intellectual property rights that you have in relation to your Content. We will endeavour to credit you when your Content is published, reproduced or otherwise used, where possible. 


We reserve the right to refuse Content, moderate or remove any Content submitted, for any reason at any time. Any Content which may be deemed libellous, defamatory, obscene, pornographic, abusive, indecent, threatening, harassing, hateful, or offensive or otherwise unlawful will be immediately moderated. We reserve the right to verify the validity of submissions and to remove any submissions where false or misleading details have been given by an Author or if an Author has behaved in a fraudulent or dishonest manner, or otherwise than in accordance with these Terms of Use. 

Limitations of Liability 

You hereby release, discharge and agree to hold The Warehouse Group and its associated agencies, subsidiaries and entities harmless from any liability related in any way to the use of your Content. 

Additional terms 

The use of your Content is in no way sponsored, endorsed, administered by or associated with any social platforms including Facebook, Twitter, Snapchat or Instagram. We reserve the right to update these Terms of Use from time-to-time without notice by posting revised Terms of Use on this website. These Terms of Use are governed by the laws of New Zealand.

Service Plans:

Service Plan Cancellation Policy:

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