This policy addresses the following:
1) What is considered personal information?
2) What personal information do we collect and hold?
3) Why do we collect personal information?
4) What happens if we are not able to collect personal information?
5) How do we collect personal information?
7) What may we do with your information?
8) Do we use personal information for marketing?
9) How do we use mobile?
10) How do we disclose personal information?
11) How can you access or correct personal information?
12) How can you complain about a breach of privacy?
13) Will your personal information be disclosed outside of NZ?
14) What security measures are in place?
16) Credit Card Security
1. WHAT IS CONSIDERED PERSONAL INFORMATION?
Within this policy, Personal Information means the same as it does within the Privacy Act 1993. In general terms, this includes any information that can be used to personally identify you. This may include (but is not limited to) your name, age, gender, address, contact details (including phone numbers and email addresses) and possibly financial information, including your payment information. If the information we collect personally identifies you, or you are reasonably identifiable from it, then the information is considered personal information.
2. WHAT PERSONAL INFORMATION DO WE COLLECT AND HOLD?
We may collect the following types of personal information:
Your personal information will be held by Torpedo7 Limited, 152 Collins Road, Melville, Hamilton, New Zealand
3. WHY DO WE COLLECT PERSONAL INFORMATION?
Torpedo7 collects, holds, uses and discloses your personal information for the following purposes:
4. WHAT HAPPENS IF WE ARE NOT ABLE TO COLLECT PERSONAL INFORMATION?
If you choose not to provide us with the personal information described within this policy, then:
5. HOW DO WE COLLECT PERSONAL INFORMATION?
We do this in a variety of ways, including through:
You agree that we may also collect personal information from third parties, including:
7. WHAT MAY WE DO WITH YOUR PERSONAL INFORMATION?
We may use the information we collect to help us to provide products and services to you, to verify your identity, and to occasionally notify you about important functionality changes to our website or loyalty club.
We and The Warehouse Group companies may send you marketing communications and information about products and services that we consider may be of interest to you. These communications may be sent in various forms, including but not limited to, mail, SMS or email, in accordance with applicable marketing laws.
If at any stage you no longer wish to receive these notifications you may opt-out of receiving marketing communications from us by using the opt-out facilities provided (e.g. an unsubscribe link in a promotional email) or contacting us
If you receive communications from us that you believe have been sent to you other than in accordance with this policy, or in breach of any law, please contact us.
We may also share your information with other companies in The Warehouse Group for the purpose of analysis.
We do not provide your personal information to other organisations for the purposes of direct marketing unless authorised by you.
8. DO WE USE PERSONAL INFORMATION FOR MARKETING?
We use personal information to provide you with information or advice about our existing and new products and services of those of The Warehouse Group companies. We also use it to conduct promotions on behalf of Torpedo7 and selected third parties.
We will not collect usage data or target advertisements based on the following market segments:
We will not create categories designed to target children under the age of 18 years (however, this does not prevent us from marketing children's products to a general audience).
We follow industry "best practice" for the storage of anonymous usage data using reasonable safeguards to protect information held by us.
9. HOW DO WE USE MOBILE?
If you are using one of our mobile applications, and you accept that Torpedo7 can send you "Push Notifications", then you are agreeing to accept notifications from Torpedo7 even when the mobile application is not running. Your "Push Notification" preferences can be configured in the application's settings.
10. HOW DO WE DISCLOSE PERSONAL INFORMATION?
Where Torpedo7 utilises third parties to undertake services, we may provide those third parties with some of your information if it is required to fulfil those services and only to the extent required to fulfil those services. Examples of such third party providers may include:
We require any third party to protect your information against unauthorised use or disclosure.
Beyond the above, we release personal information only when it is permitted under the Privacy Act or required by law for legal compliance and law enforcement (including to government agencies with statutory law enforcement responsibilities, and/or to your Internet Service Provider or network administrator); to facilitate court proceedings; enforce or apply our terms and conditions; or protect the rights, property, or safety of Torpedo7, our users, or others, and where we reasonably believe that disclosure is necessary. Government agencies with statutory roles enabling them to request data from us include but are not restricted to the Police, Inland Revenue and the Ministry of Business, Innovation and Employment.
11. HOW CAN YOU ACCESS OR CORRECT YOUR PERSONAL INFORMATION?
You may request access to any personal information we hold about you at any time by contacting us
Your request will be processed in accordance with the Privacy Act 1993.
If you make an access request, we will ask you to verify your identity. There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others, or if it would result in a breach of confidentiality. If that happens, in most circumstances we will give you written reasons for any refusal.
If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it. We will consider if the information requires amendment and will not charge for making any amendments. If we do not agree that there are grounds for amendment, then we will add a note to the personal information stating that you disagree with it. Registered users of our websites can access and update their user details online. We request that you keep your information as current as possible so that we may continue to improve our service to you.
12. HOW CAN YOU COMPLAIN ABOUT A BREACH OF PRIVACY?
We have a formal procedure for investigating and dealing with complaints. Once we receive a complaint in writing we will commence an investigation with the relevant business unit from which the alleged breach stemmed. The investigator will endeavor to determine the nature of the breach and how it occurred.
We may contact you during the process to seek any further clarification if necessary. If a breach is found, we will escalate the matter to management so that the process can be rectified to prevent any further breaches from taking place. We will also contact you to inform you of the outcome of the investigation. We will endeavour to resolve all investigations within a reasonable time.
We will treat your requests or complaints confidentially. Our representative will contact you within a reasonable time after receipt of your complaint to discuss your concerns and outline options regarding how they may be resolved. We will aim to ensure that your complaint is resolved in a timely and appropriate manner.
You can write to us at:
Attn: Torpedo7 Customer Services
152 Collins Road
13. WILL YOUR PERSONAL INFORMATION BE DISCLOSED OUTSIDE OF NZ?
We may disclose personal information to external service providers located overseas for some of the purposes listed above. We take reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information.
14. WHAT SECURITY MEASURES ARE IN PLACE?
We will take all reasonable steps to protect the personal information that we hold from misuse, loss, or unauthorised access or modification. If you suspect any misuse or loss of, or unauthorised access to, your personal information, please let us know immediately.
For additional information about your relationship with Torpedo7, please review our Terms and Conditions.
16. CREDIT CARD SECURITY
We work diligently to protect the security of your personal information, including credit card information.
Due to the nature of our business being online retail we have a number of security checks in place to protect our website and our customers from such things as credit card theft. Our order system will automatically put orders on hold if it includes such things as high valued items or if a transaction has failed. To release your order you may be asked for Identification and proof of address so your order can be approved. Once checked and approved any proof of identity information collected in relation to your order will be deleted and you will be contacted by email to confirm that this has been done. Due to these checks your delivery may also be delayed