The Warehouse Group Privacy Statement
Effective Date 31 October 2022
1. ABOUT THIS STATEMENT
The Warehouse Group has this privacy statement because we understand that it is important for you to know how we collect, store, use and share your personal information. By “The Warehouse Group” we mean the following companies and their associated brands:
In this policy we refer to The Warehouse Group as "we", "us", "our" or "Group".
By entering any of our stores, using our websites, mobile sites, apps, platforms, store Wi-Fi or services, participating in our database, promotions, or MarketClub membership programme, or interacting with our Customer Engagement Centre, you acknowledge that your personal information will be treated as described in this statement. If you are applying for a role with us, your personal information is handled in accordance with our Candidate Privacy Statement.
In this statement, “personal information” means the same as it does in the Privacy Act 2020 (“Privacy Act”). In general terms, this includes any information that can be used to personally identify you. This may include (but is not limited to) your name, age, gender, address, contact details (including phone numbers and email addresses), images of you, your biometric data and financial information, including your payment information. If the information we collect personally identifies you, or you are reasonably identifiable from it (for example, if we combine seemingly anonymous data with other personal information, we hold about you), then the information is considered personal information.
CHANGES TO THE PRIVACY STATEMENT
We may change this privacy statement from time to time. Updated versions of this statement will be posted on our website. If we make any significant changes, we will provide you with reasonable notice by informing you through The Warehouse Group websites, apps and/or via email. By continuing to engage with us or use our services after any such notice period, you will be deemed to have accepted the updated version of this statement.
2. WHAT PERSONAL INFORMATION DO WE COLLECT?
We collect personal information from you when you:
Purchase products or services from us in store
Purchase products or services from us online
Access, browse, and engage with our websites, apps, and communication platforms
Interact with us through live chat on our websites
Interact with us through any of our membership programmes, or those of our third party partners
Engage with our Customer Service Representatives in person (including collecting and returning goods)
Contact our Customer Service Representatives via phone or email
Complete an application for a product or service
Enter promotions that we run or facilitate
Interact with us on social media
Collection from publicly available sources and third parties
You acknowledge and authorise us to also collect personal information about you from publicly available sources and third parties, including:
In some cases, we may purchase second party data from any of the categories of third parties listed above. Where we do so, we seek appropriate warranties from those third parties that they have the necessary consents and authorisations to sell and disclose any personal information contained in those datasets to us for our own business purposes. Any personal information we collect from third parties for the purposes identified in this statement may be combined with other information we hold about you.
IF WE ARE NOT ABLE TO COLLECT PERSONAL INFORMATION
If you choose not to provide us with the personal information described within this statement, then:
4. WHY DO WE COLLECT PERSONAL INFORMATION?
The primary purpose for which we collect information about you is to enable us to perform our business activities and to provide the best possible customer service.
We collect, hold, and use your personal information to:
Your personal information will be collected by The Warehouse Group business to which it was provided:
Your personal information will be held at 26 The Warehouse Way, Northcote, Auckland. It may also be held for us in the data centres, platforms and systems of our third-party service providers, some of which may be located outside of New Zealand.
Your personal information will not be shared, sold, rented or disclosed other than as described within this statement or as required or permitted by any law (including the Privacy Act).
5. USE OF PERSONAL INFORMATION FOR MARKETING AND MARKETCLUB
We use personal information to provide you with information or advice about our existing and new products and services or those of other The Warehouse Group businesses. We may combine and analyse a range of personal information we hold about you for the purpose of providing a more personalised shopping experience and/or providing more targeted advertising based on your preferences. We also use and disclose personal information to conduct promotions on our own behalf and on behalf of selected third parties (for example if you enter a joint promotion that we are running with a third party, we may share your personal information with that third party for the purposes of facilitating the promotion).
If you register as a member of MarketClub (The Warehouse Group membership programme), you acknowledge and accept that the retail brand that you signed up through, and MarketClub, may each communicate directly with you with marketing and promotional material, which may include exclusive offers and rewards not available to the general public.
If at any stage, you no longer wish to receive these marketing communications you may unsubscribe by using the link in any promotional email, logging into your account and changing your preferences or contacting us at:
The Warehouse - firstname.lastname@example.org
Warehouse Stationery - email@example.com
Noel Leeimng - firstname.lastname@example.org
Torpedo7 - email@example.com
The Market - firstname.lastname@example.org
Please note that if you unsubscribe from any of our marketing databases, you may still receive important product and service-related communications from us. You may also still receive marketing material from other retail brands within The Warehouse Group or our third party business partners if you have agreed or requested to receive information from those third parties. If you do not wish to receive marketing communications from these other organisations, you must let them know directly.
We will not collect usage data or target advertisements based on the following market categories:
Third party advertisers may purchase anonymised information from us to enable them to target particular types of users of our network, for advertisements served both on our network and also on third party websites.
We will not provide any personal information to an advertiser or any other third party without your express consent or in accordance with this statement. However, we reserve the right to collate, provide and sell aggregated and anonymised datasets from customer derived information to third parties for their own commercial purposes, provided that the data contained in those datasets does not specifically identify you or any other individual. Although we take all reasonable steps to ensure these datasets do not identify any individual, including requiring recipients to comply with all applicable laws in relation to their use of any dataset, we cannot guarantee that a third party will not try to combine the data contained in these datasets with other information that the third party may hold about individuals in an attempt to identify an individual.
If you receive communications from us that you believe have been sent to you other than in accordance with this statement, or in breach of any law, please contact us at email@example.com.
6. MOBILE NOTIFICATIONS
If you are using one of our mobile applications and you have notifications turned on, you are agreeing to accept notifications from us even when the mobile application is not running. Your notification preferences can be configured in the application's settings.
7. WHO DO WE SHARE YOUR PERSONAL INFORMATION WITH?
The Warehouse Group
We may share your personal information across businesses within The Warehouse Group:
Service Providers, Suppliers and Associated Third Parties
Where we engage third parties to undertake services for us or on our behalf, we may provide those third parties with some of your personal information if it is required to fulfil those services and only to the extent required to fulfil those services. Examples of such third party providers may include, but is not limited to:
We may also disclose your personal information to manufacturers or suppliers of products or services for product warranty or guarantee fulfilment purposes, to facilitate repair of a product or where the manufacturer or supplier has advised that they need to contact you for any issues related to the quality or safety of the product or service you have purchased.
Where we transfer personal information outside of The Warehouse Group, we contractually require third parties to take reasonable steps to protect your information against unauthorised use or disclosure in accordance with the requirements of the Privacy Act. In some cases, these third party service providers may be located overseas, for example we store personal information in secure servers based in Australia.
In addition to the above, we may disclose personal information:
8. DISCLOSURE OF PERSONAL INFORMATION OUTSIDE OF NEW ZEALAND
If we disclose personal information to a third party outside of New Zealand for any of the purposes listed above, and that third party uses the personal information for their own purposes, we will ensure that third party is subject to privacy laws that are comparable to the Privacy Act or is otherwise required to protect the personal information in a way that provides comparable safeguards to those in the Privacy Act.
9. PROTECTION AND RETENTION OF PERSONAL INFORMATION
We take reasonable steps to protect the personal information that we hold from misuse, loss, or unauthorised access or modification
Where our stores operate CCTV systems, they ensure that access to CCTV footage is limited to staff who have a legitimate purpose to view and use it.
We retain your personal information only for as long as we need it and we destroy the information we no longer need in a secure manner. CCTV footage is automatically deleted on a regular cycle, though in some cases it may be retained for longer where necessary to investigate an incident or assist the Police to investigate an offence.
If you suspect any misuse or loss of, or unauthorised access to, your personal information, please let us know immediately.
10. RIGHT TO ACCESS OR CORRECT YOUR PERSONAL INFORMATION
You may request access to any personal information we hold about you at any time by contacting us at firstname.lastname@example.org
Your request will be processed in accordance with the Privacy Act.
If you make an access request, we will ask you to verify your identity. There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others, or if it breaches legal professional privilege. If that happens, in most circumstances we will give you written reasons for any refusal.
We may charge a reasonable fee for making your personal information available to you or providing you with copies of it.
If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may ask us to amend it. We will consider if the information requires amendment and will not charge for making any amendments. If we do not agree that there are grounds for amendment, then we will add a note to the personal information stating that you disagree with it. Registered users of our websites and apps can access and update their user details online. We request that you keep your information as current as possible so that we have the most accurate and up to date information available to us.
11. COMPLAINTS ABOUT A BREACH OF PRIVACY
If you believe that we have breached this statement or the Privacy Act or you have any questions or concerns about this statement, please contact us using the contact information below and provide details of the incident so that we can investigate it.
We have a formal procedure for investigating and dealing with complaints. Once the Privacy Officer receives a complaint the Privacy Officer will commence an investigation with the relevant business unit. The investigator will endeavour to determine the nature of any breach and how it occurred.
We may contact you during the process to seek further clarification if necessary. If a breach is found, the Privacy Officer will escalate the matter to management so that the process can be rectified to help prevent any further breaches from taking place. We will also contact you to inform you of the outcome of the investigation. We will endeavour to resolve all investigations within a reasonable timeframe.
We will treat your requests or complaints confidentially.
You can contact our Privacy Officer by email at email@example.com or by post at: Privacy Officer, The Warehouse Group, PO Box 33470, Takapuna, Auckland 0740.
If you consider your query or privacy concerns have not been resolved satisfactorily by us, or you wish to obtain more information on privacy requirements, you can contact the New Zealand Office of the Privacy Commissioner via their website www.privacy.org.nz or free phone at 0800 803 909. Further information about how to lodge a complaint is available on the Privacy Commissioner's website.