Delivery

Alert Level 2 Update

We are working as quickly as we possibly can but due to high demand deliveries may take longer than usual. This applies particularly to Auckland & Waikato deliveries. For updates from Courier Post please click here.

Our Customer Service teams are also dealing with very high volumes. If you can avoid contacting us, please do. Keep an eye on your inbox for order updates.

Thank you for being patient.

Contactless Deliveries: We're shipping with safety in mind. NZ Post deliveries will be left at your door. In case of oversized deliveries, we will coordinate directly with you to ensure there's always a 2-metre distance between you and our delivery team. We're sorry for any inconvenience this may cause.

Multiple Products: If you have several items in your order, they may be sent out in multiple packages, arriving separately.

Contactless Click & Collect: You can now place Click & Collect orders and get contactless pickups at all stores. Learn more about how Click & Collect works during Alert Level 2 here.

*FREE Delivery over $99 for Torpedo7 Club Members

Torpedo7 Club members get FREE delivery on standard-sized orders over $99! This excludes large and extra-large items, which are charged at their standard shipping rates.

Shipping categories

1- Standard: Items that are not bulky or heavy like clothing, shoes, bike parts & small tents.

2- Large: Large items that are not too heavy like surfboards, bike racks, inflatable SUP's, skis and snowboards.

3- Extra large: Bulky and/or heavy items like hard SUP's and longboards, large tents, kayaks, treadmills & trampolines.

FREE Click & Collect!

Order online and collect from a store of your choice!

Shipping and Click & Collect delivery times:

Standard & Large items Shipping Rates

North Island	South Island
Expected delivery in 1-2 business days	Expected delivery in 3-4 business days

Extra Large items Rates

North Island	South Island
Expected delivery in 3-5 business days depending on your location and courier logistics	Expected delivery in 5-7 business days

Note: Delivery times will be impacted by statutory holidays as courier companies do not operate on these days. Business days are classed as Monday-Friday and exclude statutory holidays.