Bike Workshop

Bike Workshop


At Torpedo7, we live and breathe outdoor sports. We are a full-service bike retailer, and we offer a huge range of bike brands, components and accessories, along with fully equipped bike workshops and experienced mechanics.

Our team of professional, fully qualified bike mechanics are as passionate about getting out there as you are. We have been specially trained to assist and evaluate your specific needs. Even if you’re brand new to biking or a seasoned trail master, you’ll receive exactly what you need from our friendly team.

Whether it’s a quick flat tire fix or comprehensive service of your entire bike, we’ve got you covered. Here’s our current workshop services menu:



New Bike Plans:


If it's time for an upgrade, add on a 12 month service plan to your new bike. Not only could you save up to $270, but you'll keep your bike riding like new for longer.

Check out the range of service plans available on new bike purhcases:


Bikes we can service:


Each of our on-site bike workshops can service all makes and models of bikes, no matter where you made the purchase; from mountain to road, commuter, eBikes and kids bikes. If you need your bike checked, repaired, serviced or simply need some advice, give us a call or visit your local Torpedo7 Bike Workshop today. We have the ability to run software updates on eBikes too!

Servicing your bike:


A regularly maintained bike is safer, performs better and will save you money in the long run. We recommend having your bike serviced at least every six months and if you see or hear anything strange with your bike, it’s best to have it checked by a professional. It also pays to have your bike checked after riding through water or river crossings.

Bonus Bike Safety Check:


Every new bike purchased from Torpedo7 includes a bonus bike safety check. All new bikes go through a ‘break-in’ period, so it’s always best to check cables/parts and readjust as needed.

Just another way Torpedo7 is helping you to stay safe and get the best performance out of your bike!

Terms and Conditons:


- Parts not included unless specified.

- Consult our qualified mechanics for full pricing. Customer services charged at an hourly rate.

- Bookings essential. *Savings based on booking as individual jobs.

- Service Plans are available to Torpedo7 customers who purchase a new bike in-store; existing bike owners are not eligible. Excludes Kids' bikes.

- All Service Plans are exclusive of parts, unless marked. If necessary, we'll contact you before using additional parts on your bike.

- Service Plans are non-transferable to a different bike or different person; the Plan is tied to the serial number of your new bike and your customer profile.


Service Plans: Geared Up / Krank It Up / Fully Stoked


Service Plans are available to Torpedo7 customers who purchase a new bike in-store; existing bike owners are not eligible to buy this Service Plan. These service terms comprise the entire agreement between Torpedo7 and you, our customer, with respect to the service.


Service Plans must be purchased within four weeks of the initial new bike purchase; after four weeks the Service Plan special offer is unavailable.


All Torpedo7 bike services are exclusive of parts unless noted in these Terms; if additional parts are required to service your bike your Torpedo7 representative will make contact with you before ordering and installing new parts. Additional parts will be charged to you as discussed with your T7 representative.


Service Plans that include 'Replacing Tubes' will have standard* bike tubes included at no extra cost; where a plan includes 'Top-up Tubeless Sealant' the tyre sealant is also included. *Note: Specific downhill mountain bike tubes may incur an additional cost.


Service Plans are not transferrable to a different bike or a different person; the Service Plans are tied to the serial number of your new bike and your T7 customer profile.


Cancellation Policy:


Customers are not able to cancel their plan if:

  1) Customer has used up specific service within their plan; or

  2) After 30 days of purchasing the Service Plan


If you change your mind within 30 days of buying the Service Plan (and you haven't used up any services within your Plan), you are entitled to a full refund of your Service Plan investment.


Torpedo7 Services may amend the terms and conditions of the Plan from time to time. Torpedo7 will notify the Customer by posting the changes to these terms and conditions on the Torpedo7 website and these will also be available to view at the location where your Plan was purchased.


It is Torpedo7's policy to respect the privacy of its Customers; we do not share any customer information with anyone outside of Torpedo7. For more information please see our Privacy Policy here. 


Service Plan Packages include:


Geared up


+   1x Green Package (10 Point RAG check, Tune/Align Gears, Lubricate Chain, Brake Alignment, Bolt Check)

+   1x Blue Package (same as Green, plus Replace Brake Pads (excl parts), Wheel True, Clean Drivetrain)

+   3x Replace Tubes (includes standard wheel tubes; specific downhill tubes may include an additional cost)


Krank it up


+   Same as Geared Up (excluding the 3x Replace Tubes), plus

+   1x Shock Air Can Service, 1x Fork Lowers Service, 1x Lube Dropper Seatpost, 2x Top-up Tubeless Sealant (includes sealant)


Fully Stoked


+   1x Blue Package (same as Blue Package mentioned above)

+   1x Black Full Suspension Package (same as Blue Package, plus Headset Service, Service/Replace Bottom Bracket, Service Hubs, Suspension Bearing Service)

+   2x Shock Air Can Services, 2x Fork Lowers services, 2x Lube Dropper Seatpost, 2x Top-up Tubeless Sealant (includes sealant)


General:


To cancel or rearrange a time for your service, you must advise us no later than 24 hours prior to the appointed drop-off time.
Payment for any parts must be received at the time that you collect your bike from being serviced.


Limitations of Liability

Torpedo7 will not be liable for any failure or delay in performance due to any cause beyond our control. Torpedo7 shall not be liable for any direct, indirect, incidental, special or consequential damages resulting from the use or the inability to use the service.


Warranties

Torpedo7 warrants that it will use all reasonable skill and care in undertaking the services. You expressly agree that use of the service is at your sole risk and the service is provided to the best of our abilities at the time.


Laws

These service terms shall be governed by and construed in accordance with the laws of New Zealand.


close