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Shopping In-store Under The
Traffic Light System

Shopping In-store Under The
Traffic Light System

Learn more about how we're operating under the different colours


Not sure what colour your region falls under? Check here



Frequently Asked Questions Red Orange Green
Are face coverings required? N/A
I'm not vaccinated, can I still shop?
Does social distancing apply?
1 metre inside, and outside if capacity limits are reached

1 metre inside, and outside if capacity limits are reached
N/A
Will your store teams be vaccinated?
Our entire team will be vaccinated by 16 January 2022

Our entire team will be vaccinated by 16 January 2022

Our entire team will be vaccinated by 16 January 2022
Will your store teams be wearing PPE? N/A
Are safety measures in place for teams visiting customer's homes?
Will I be required to sign-in when entering one of your stores?
Yes this is encouraged by the government

Yes this is encouraged by the government
Will contractors and suppliers in store be vaccinated and their vaccine passes pre-validated?
Are contactless transactions available?
Will you be limiting the number of customers in a store at any one time?
There may be occasions where we might limit the number of customers in the store at any one time

There may be occasions where we might limit the number of customers in the store at any one time
N/A

How We're Operating
Under Red

How We're Operating Under Red

Are face coverings required? - Yes, unless an exemption card is shown
I'm not vaccinated, can I still shop?
Does social distancing apply? - Yes, 1 metre inside, and outside if capacity limits are reached
Will your store teams be vaccinated? - Yes, our entire team will be vaccinated by 16 January 2022
Will your store teams be wearing PPE?
Are safety measures in place for teams visiting customer's homes?
Are QR codes and manual sign-in sheets available for contact tracing?
Will I be required to sign-in when entering one of your stores? - Yes this is encouraged by the government
Will contractors and suppliers in store be vaccinated and their vaccine passes pre-validated?
Are contactless transactions available?
Will you be limiting the number of customers in a store at any one time? - Yes, there may be occasions where we might limit the number of customers in the store at any one time

Still looking for answers? Check out our Frequently Asked Questions


How We're Operating
Under Orange

How We're Operating Under Orange

Are face coverings required? - Yes, unless an exemption card is shown
I'm not vaccinated, can I still shop?
Does social distancing apply? - Yes, 1 metre inside, and outside if capacity limits are reached
Will your store teams be vaccinated? - Yes, our entire team will be vaccinated by 16 January 2022
Will your store teams be wearing PPE?
Are safety measures in place for teams visiting customer's homes?
Are QR codes and manual sign-in sheets available for contact tracing?
Will I be required to sign-in when entering one of your stores? - Yes this is encouraged by the government
Will contractors and suppliers in store be vaccinated and their vaccine passes pre-validated?
Are contactless transactions available?
Will you be limiting the number of customers in a store at any one time? - Yes, there may be occasions where we might limit the number of customers in the store at any one time

Still looking for answers? Check out our Frequently Asked Questions


How We're Operating
Under Green

How We're Operating Under Green

Are face coverings required? N/A
I'm not vaccinated, can I still shop?
Does social distancing apply? N/A
Will your store teams be vaccinated? - Yes, our entire team will be vaccinated by 16 January 2022
Will your store teams be wearing PPE? N/A
Are safety measures in place for teams visiting customer's homes?
Are QR codes and manual sign-in sheets available for contact tracing?
Will I be required to sign-in when entering one of your stores? - Yes, you should either scan the QR code or fill in the sign-in sheet available for contact tracing purposes
Will contractors and suppliers in store be vaccinated and their vaccine passes pre-validated?
Are contactless transactions available?
Will you be limiting the number of customers in a store at any one time? N/A


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  • Learn more

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