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Please refer to our store finder for store opening hours.
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Some of our store hours have changed.
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Two metres safe distancing will be maintained and required at all times, if two metres cannot be maintained we will limit number of customers instore through queue management For a limited number of services, where 2 metres cannot be maintained the appropriate PPE and contact tracing will be used.
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Queuing will only be required if a 2m distance cannot be maintained instore Each store will have a limit based on its size and this will be strictly monitored by a team member who will be positioned at the entrance of the store to ensure if 2m distance is maintained. If it cannot be maintained then a one in one out queue management system will be implemented Queueing outside the store must also adhere to safe distancing of two metres.
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There will be hand sanitizer stations in stores for customer use and surfaces will be wiped regularly.
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You may be required if a 2m distance cannot be maintained specifically for our snow boot fitting or rental service.
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The stores will be open in line with government guidelines for level 2 and our team members following safe distancing and hygiene protocols.
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Yes you can use changing rooms and we will be working to ensure they are wiped down on a regular basis.
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While in alert level 2, we will require customers to ask a team member for support if they would like to try items. Customers may try on wearable items such as sports watches. After trying, the items will be sanitised by our team members.
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We have a PPE, Hygiene and Safe Distancing Policy that is in line with government guidance on operating safely under alert level 2. Under level 2, stores will:
- Practice safe distancing and to support this there will be barriers, signage and other equipment;
- Ensure surfaces are cleaned regularly
- Have hand sanitiser stations available at store entrances for customers
- Have signs and radio announcements about safety while in store.
- Team members will wear masks and gloves when the task they are undertaking requires it and some may choose to wear it at other times. Much like the supermarkets you have been visiting safe distancing and hand hygiene will be our focus.
- Some team members may wear gloves and masks if they prefer even when it isn?t required.
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If you want to use your own reusable bags you will be asked to pack them yourself and maintain a 2m distance from the checkout operator.
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Yes. We have a PPE, Hygiene and Safe Distancing Policy that?s in line with government guidance on operating safely under alert level 2. Under level 2 stores will:
- Practice safe distancing and to support this there will be signage and other equipment;
- Ensure surfaces are cleaned down each time a transaction has been completed;
- Team members will wear masks and gloves when the task they are undertaking requires it and some may choose to wear it at other times.
- Much like the supermarkets you have been visiting safe distancing and hand hygiene will be our focus;
- Some team members may wear gloves and masks if they prefer even when it isn't required.
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In line with government guidance we are working with our vulnerable team members to ensure their safety is not compromised.
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We accept cash and all major credit cards as well as Purple Visa, interest free finance and ZIP.
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Our terminals can take contactless Paywave payments up to $200. In addition, those using Apple Pay and Google Pay can do so contactlessly with no limit.
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Yes, you can apply for Finance in store.
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At this stage we are not providing laybys but this will be reviewed near the end of May. For T7 we will be offering laybys as per usual.
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Yes, as per our refund policy.
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Please note due to high demand, we may experience some delays. We are working as quickly as possible.
Standard and Large -
North Island expected delivery in 1-3 business days.
South Island - expected delivery in 3-5 business days.
Extra large -
North Island expected delivery in 3-6business days.
South Island expected delivery in 5-8 business days.
In all cases you will receive an email notification or call from your local Torpedo7 store once our order is ready for delivery. To view our full shipping & delivery policy?click here.
Timings are indicative only as these may depend on courier capacity.
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Yes.
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Multiple Products: If you have several items in your order, they may be sent out in multiple packages, arriving separately.
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Please contact Customer Service on 0800-867-733 so we can look into it for you.
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We cannot guarantee 'Click & Collect' will be faster than home delivery. If your local store does not have stock your order may be fulfilled from our central fulfilment centre and delivered to your local store for collection.
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There will be 2 metre safe distancing queueing marked out and managed by a team member if required.
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If you would like to change your delivery to contactless 'Click & Collect' please contact our Customer Care Team on 0800-867-733 and they will assist you in making the adjustment to your order.
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No.
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The contactless 'Click & Collect' service will operate as per our store trading hours, please visit our store finder page.
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Our contactless 'Click and Collect' is completely free.
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We will email you when your order is ready at your selected store for you to collect (generally 2-4 days from order for standard items or 5-7 days for oversized items)
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Free.
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Your collection store might not have all the items you ordered in stock. Therefore, your order may be picked from our central fulfilment centre and sent to your collection store, the days in between is the time it takes your order to be picked and travel to your collection store.
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No.
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Yes, please contact store to advise the details of the person you have nominated to collect your order.
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If you would like to cancel your order please email us at sales@torpedo7.com and be sure to include your order number.
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It may be that your local store doesn't have that particular item and therefore your order is being fulfilled from our central distribution centre or another store.
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We will email you when your order is ready for you to collect.
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ID will be required. Please bring your order number and the surname associated to the order.
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ID types we accept are: Driver's License, Passport, Police ID or Armed Forces ID. We also accept Visa, Mastercard, Diners Card, AMEX and NZ EFTPOS cards provided they have the customer?s name imprinted and a signature.
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Our team will work in pairs with full PPE to load larger items into your car. However, we ask that customers leave the moving to us so that both parties are kept safe. Where you are collecting large, bulky and oversized items you must ensure prior to purchasing by contactless 'Click & Collect' that you will be able to fit this into/onto your vehicle or other appropriate mode of transport. If you cannot fit the product into/onto your vehicle, please order your product for delivery to your home. Where you are collecting contactless 'Click & Collect' large items, Torpedo7 will not be liable for damage which occurs once the items have been handed over to you as part of the collection process. You will be responsible for ensuring your product is secure for the journey to your destination.
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No.
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Yes as long as that store is under level two guidelines. For further details on our full returns policy please click here.
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Yes. For further details on our full returns policy please click here.
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We are processing all past orders as quickly as we can so your order might already be on its way or we're working on this now. If you are a logged-in club member, you can track your order to check your progress. Thank you for being patient.
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No, you don't have to sign in as a customer when you enter our stores.
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This remains unchanged, we do have CCTV in all of our stores. Our stanard terms and conditions apply.
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No, there is no limit on products that can be ordered.
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Yes, we offer contactless Click & Collect.
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Yes. We will assemble all bikes in-store.
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Yes, our standard process will apply.
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Yes - you can redeem your Flybuys points through the Flybuys website.
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Yes, please refer to our returns and warranties policies.
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Please contact Customer Services on: 0800-867-733.
