• Shop
  • Show all categories
  • Hide categories
  • Gift Cards
  • Brands
  • Hire & Workshop
  • Advice

Consumer Guarantees Act - Your Rights

Faulty goods returns

In the unlikely event that a product you have purchased from Torpedo7 is or becomes faulty, we are committed to meeting our obligations under the New Zealand Consumer Guarantees Act 1993 (CGA).

Consumer Guarantees Act 1993

The New Zealand Consumer Guarantees Act 1993, is legislation that outlines the guarantees and rights of both the seller and consumer for products and services sold.

Minor Fault

If a product sold by Torpedo7 does not meet one of the guarantees detailed above and can be repaired within a reasonable period of time, we will either repair or replace the product with an identical product type. If we cannot repair the product or replacement is not a viable option, or the repair cannot be carried out within a reasonable period of time, Torpedo7 will refund you the original purchase price.

Major Fault

If a product cannot be repaired, due to the nature of the fault (safety risk) or the failure is of substantial character (i.e. multiple product failures), you may choose either a replacement of an identical product type or a refund of the original product purchase price.

What we will do

When the product is initially returned, we may try to fix (troubleshoot) the problem (if applicable), in consultation with the supplier, before sending it to an authorised repair agent for assessment.

Consumer Rights

For further information and guidance, please refer to The Ministry of Business Innovation and Employment, Consumer Protection website

Privacy Disclosure

In order to seek a remedy under the Consumer Guarantees Act, Torpedo7 may need to collect and share your personal information for the purpose of conducting a repair with a third party repair provider or supplier. Personal information may include:

In some instances, we may require you to authorise Torpedo7 to access your device?s security passwords, and share these with a supplier or (authorised) repairer in order to facilitate a repair on your device. In this instance, we are acting on your behalf and you are duly authorising us to hold this information on your behalf.

We recognise that your personal information is confidential and we?re committed to protecting your privacy in accordance with the Privacy Act 1993. Our Privacy Policy can be found on our website

Commercial or Business

The CGA may not apply to goods and services purchased from Torpedo7 for commercial, resale or trade use.

When Returning Goods

If you think that you have a valid reason to return under the guarantees described please refer to our information about returns here

Contact Us

You can contact us by:

Warranty Escalation Form

Unlock Exclusive Experiences