What is Click & Collect?
Click & Collect is a delivery service that allows you to order on the Torpedo7 website, but pick up from a Torpedo7 store, or selected The Warehouse stores. If courier delivery to a residential or business address is not appropriate, Click & Collect is a great option to ensure your order is ready when you need it.
Why use Click & Collect?
Click & Collect is a FREE* service for non-bulky items!
North Island - expected delivery in 1-2 business days
South Island - expected delivery in 3-4 business days
Orders received over the weekend will be processed for delivery and shipped the following week.
You will receive an instant email notification once your order is ready for collection. Click & Collect means you can collect at a convenient time for you, and not have to worry about missing the courier and having to pick your order up from the depot. We will hold on to your order in store, or at our partner location, as long as you need. If your product isn’t quite what you want on arrival, we can handle the exchange or refund easily in store rather than having to send the product back. If you have choosen delivery to a partner location, and your product isn’t quite what you want on arrival, these 'pickup only' points cannot handle an exchange or refund, and this will need to be actioned by our online customer service team, as per standard online purchases.
NOTE: Free Click & Collect excludes XL bulky items such as kayaks & canvas tents.
How do I choose Click & Collect?
Choosing Click & Collect as a delivery option is easy! Once you add products to your shopping cart and proceed through to the delivery option screen, just select the Torpedo7 store you would like to collect from. The shipping charge will then update to reflect the appropriate shipping rate.
How much does Click & Collect cost?
For general items Click & Collect is a FREE service. Most bulky items are also free but on a 3-5 day delivery service. For XL bulky items such as kayaks or canvas tents the standard shipping rates apply. To view the full shipping policy please click here.
How long will Click & Collect take to arrive in store?
We will contact you by text, email or phone call when your order is ready to collect. Click & Collect bulky orders will take 3-5 business days. In all cases you will receive an email notification or call from the local Torpedo7 store once it is ready for collection. If you have chosen delivery to a partner location, in all cases you will receive an email notification once it is ready for collection (2-3 days is typical). To view the full shipping & delivery policy click here.
What do I need to collect my order in store?
You will need a copy of your order reference or photo ID to be able to collect your order. If you have someone collecting your order on your behalf, please ensure they have a copy of your order reference. For security reasons we will not allow orders to leave the shop without at least one of these criteria being met.